Refund policy

60-Day Money-Back Guarantee

We want them to love their Flip Decanter. If they don't, you can request a return within 60 days of delivery for a full refund of the product price.

How to start a return

Email us at contactflipglow@gmail.com with your order number and the reason for your return. We'll reply within 24–48 hours with return instructions and the return address. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.

Return conditions

  • The decanter and its stopper must be returned complete and undamaged, in their original packaging where possible.
  • Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
  • We recommend using a trackable shipping service. We can't issue a refund for a return we never receive.

Damaged, defective or wrong items

Glass can occasionally break in transit. If your order arrives broken, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item and the packaging. We'll send a free replacement or give you a full refund. You won't need to send the broken item back.

Lost or stolen packages

If you added Shipping Protection at checkout and your package is lost or stolen, contact us within 30 days of the expected delivery date and we'll reship your order free of charge. Without Shipping Protection, we'll help you file a claim with the carrier.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank or card issuer may take a few extra days to post it. Original shipping fees and Shipping Protection fees are non-refundable.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible; once an order has shipped, it can no longer be cancelled, but it's still covered by our 60-day guarantee.

Exchanges

We only offer one design, so we replace items that arrive damaged or defective. For anything else, return the item for a refund and place a new order.

Your legal rights

This policy does not affect any rights you have under the consumer protection laws of your country or state.

Questions?

 

Contact us any time at contactflipglow@gmail.com.