Shipping policy
Free shipping on every order
Shipping is free on all orders, with no minimum spend.
Processing time
Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding holidays). During the Christmas rush, processing can take a little longer, so we recommend ordering early.
Delivery time
- United States: most orders arrive within 7–21 days of ordering.
- Other countries: most orders arrive within 10–25 business days of shipping.
Delivery times are estimates provided by our carriers and are not guaranteed. Weather, carrier delays and peak holiday volumes can occasionally add a few days. We can't guarantee delivery by a specific date, including Christmas Day.
Order tracking
As soon as your order ships, you'll receive an email with your tracking number. Tracking can take 2–5 business days to show its first update. You can also check your order on our Track Your Order page.
Shipping Protection
You can add Shipping Protection to your order for $2.99. If your package is lost or stolen in transit, we'll reship your order free of charge. Contact us within 30 days of the expected delivery date to make a claim. Items that arrive broken are always covered, with or without Shipping Protection (see our Refund Policy).
Shipping address
Please double-check your address at checkout. If you notice a mistake, email us right away; we can update it as long as the order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout.
Customs and import duties
Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These charges are the customer's responsibility.
Questions?
Email us at contactflipglow@gmail.com and we'll be happy to help.